Privacy Policy

1. Data Controller

Revenuru Ltd (trading as Aizee AI)
43 Eden Road, Crawley, RH11 8LZ, United Kingdom
Contact: privacy@aizee.ai

2. Data We Collect

• Account information (email, company name).
• Agent configurations and customizations.
• Usage data and analytics.
• Payment information (processed by our payment provider).
• Business information from websites or data sources you provide.

3. Legal Basis

We process your data based on:

• Contract performance – to provide and operate our services.
• Legitimate interests – to improve and protect our services.
• Legal obligations – to comply with applicable laws.
• Consent – where specifically requested (e.g., certain marketing or beta programs).

4. Data Location

Primary data storage: Frankfurt, Germany (EU).
Certain processing operations (for example AI providers, real-time media, analytics or support access by our team) may involve transfers outside the EU/UK. Where this happens, we use appropriate safeguards such as Standard Contractual Clauses or adequacy decisions as required by applicable law.

5. Data Sharing

We use carefully selected service providers, including:

• Database and authentication services (for example Supabase, EU region where possible).
• Real-time media and connectivity services (for example LiveKit) to deliver voice and conversation features.
• AI processing services (for example OpenAI, Deepgram or Cartesia) with data protection agreements in place.
• Analytics and attribution services (for example Datafast).
• Payment processing (PCI-compliant providers such as Stripe).
• Infrastructure, logging, and security providers.

We never sell your data to third parties.

Enterprise clients: See our Data Processing Agreement for detailed processor terms.

6. Your Rights (GDPR)

You have the right to:

• Access – Request a copy of your personal data.
• Rectification – Correct inaccurate or incomplete data.
• Erasure – Request deletion ("right to be forgotten") where applicable.
• Portability – Receive your data in a machine-readable format.
• Object – Object to certain processing (e.g., direct marketing).
• Restriction – Limit processing in certain circumstances.

To exercise these rights, contact: privacy@aizee.ai.

7. Data Retention

We retain your data for the duration of your account plus 90 days after termination, unless longer retention is required by law or necessary to resolve disputes or enforce our agreements.

8. Security

We implement appropriate technical and organizational measures, including:

• Encryption at rest and in transit where appropriate.
• Access controls and authentication.
• Regular security assessments.
• Incident detection and response procedures.

9. Cookies

We use essential cookies for functionality and optional cookies for analytics and attribution. Optional cookies (such as analytics and certain campaign identifiers) are only set after you give consent via our cookie banner or preferences. See our Cookie Policy for details.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

11. Complaints

You have the right to lodge a complaint with:
UK: Information Commissioner's Office (ico.org.uk)
EU: Your local data protection authority.

12. Changes

We may update this policy from time to time to reflect changes in our processing or in applicable law. We will notify you of material changes via email or in-product notifications where appropriate.